Responsible Gaming at dg111 — Play Safe, Play Smart
dg111 is committed to providing a safe and enjoyable environment for all players in Bangladesh. Here you will find the tools and guidance you need to keep gambling fun.
dg111 Is Strictly for Adults Aged 21 and Above
We enforce a strict 21+ age policy across all games and betting markets. Age verification is a mandatory part of the dg111 account registration and KYC process. Any account found to belong to a player under 21 will be closed immediately and all funds forfeited.
Your Responsible Gaming Toolkit
dg111 provides every registered player with access to these built-in responsible gaming tools directly from their account settings. Use them at any time — no questions asked.
Deposit Limits
Set a daily, weekly, or monthly deposit cap to stay within your personal budget at all times.
Session Reminders
Set timed reminders so you always know how long your current gaming session has been running.
Self-Exclusion
Request a temporary or permanent self-exclusion from dg111 at any time by contacting support.
Time-Out
Take a short break from gambling with a time-out period of 24 hours, 7 days, or 30 days.
Account Lock
Temporarily lock your account to prevent any login or wagering activity for a specified period.
Support Contact
Reach dg111 responsible gaming support any time at [email protected] for confidential assistance.
What Is Responsible Gaming?
Responsible gaming means engaging with casino games and sports betting as a form of entertainment — not as a way to make money or to escape stress. At dg111, we believe that gambling should always be something you choose to do for fun, within a budget you can comfortably afford to lose, and without it affecting your daily life, relationships, or finances.
In Bangladesh, dg111 serves a wide community of players from Dhaka, Chittagong, Sylhet, Khulna, and beyond. We understand that for many players, games like cricket betting, slots, and live casino are a source of excitement and relaxation. Our goal is to keep that experience positive by giving every player the tools to stay in control.
dg111 takes its responsible gaming obligations seriously. We invest in player protection technology, train our support team to identify and respond to signs of problem gambling, and make our responsible gaming tools accessible and easy to use. We will never target players who have self-excluded, nor will we send promotional materials to players who have set deposit limits or requested a time-out.
Deposit and Spending Limits — How They Work
dg111's deposit limit tool allows you to cap the total amount you can deposit into your dg111 account over a rolling daily, weekly, or monthly period. Limits take effect immediately when you reduce them, and any request to increase a limit is subject to a 7-day cooling-off period before it takes effect. This ensures that a limit increase is always a considered decision, not an impulsive one made during a session.
Daily Deposit Limit
Set a maximum amount you can deposit within any single calendar day. For example, you might set a daily limit of ৳1,000 or ৳2,000. Once that limit is reached, no further deposits are accepted until the following day. This is the most immediate way to control your daily spend on dg111.
Weekly Deposit Limit
Set a maximum deposit total across any rolling 7-day window. A weekly limit gives you a broader view of your spending pattern and helps prevent the "I'll make it back by the weekend" mindset that can lead to chasing losses. Weekly limits are ideal for players who find daily limits too restrictive for occasional larger sessions.
Monthly Deposit Limit
Set an overall monthly cap on deposits. A monthly limit is the highest-level budget control dg111 offers and is especially useful for players who want to set a firm entertainment budget for the month. When your monthly limit is reached, your dg111 account will not accept further deposits until the start of the following month.
Self-Exclusion — Taking a Break When You Need It
Self-exclusion is the most powerful responsible gaming tool available on dg111. When you request a self-exclusion, your dg111 account is closed and you are prevented from registering a new account for the duration of the exclusion period. Self-exclusion is available in the following durations: 1 month, 3 months, 6 months, 1 year, and permanent. Permanent self-exclusion cannot be reversed.
To request self-exclusion, contact dg111 support at [email protected] with the subject "Self-Exclusion Request" and specify your preferred exclusion duration. Your request will be processed within 24 hours. During a self-exclusion, dg111 will not send you any promotional emails, bonus offers, or marketing communications. Any real-money balance in your account at the time of self-exclusion will be returned to your registered payment method after standard verification.
Time-Out — A Shorter Cooling-Off Period
If you feel you need a short break but are not ready for a full self-exclusion, a time-out allows you to pause your dg111 account for 24 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in or place bets. Contact dg111 support to activate a time-out at any time.
Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being fun and starts affecting your life negatively. Be honest with yourself if you recognise any of the following signs in your own behaviour.
- Spending more money on gambling than you originally planned or can afford to lose.
- Chasing losses by continuing to gamble in an attempt to win back money you have already lost.
- Gambling to escape stress, anxiety, depression, or difficult personal circumstances.
- Neglecting work, family, or daily responsibilities because of time or money spent on gambling.
- Borrowing money or selling possessions to fund gambling activity.
- Feeling irritable, anxious, or restless when not gambling or when trying to stop.
- Lying to friends or family about the amount of time or money spent on gambling.
If You Recognise These Signs — Please Reach Out
You do not need to face this alone. Contact dg111 support at [email protected] to activate self-exclusion or to speak confidentially about your situation. Our team will not judge you — we are here to help you take back control.
Practical Tips for Safer Gambling
Whether you are new to dg111 or a long-standing player, these four habits will help keep your gambling experience positive and in proportion.
Set a Budget Before You Play
Before each session, decide the maximum amount you are prepared to lose and treat it as the cost of your entertainment — the same way you would budget for a night out. Use dg111's deposit limit feature to enforce this budget automatically. Never play with rent money, bill money, or funds you need for daily expenses.
Treat Winnings as a Bonus, Not Income
Gambling outcomes are determined by chance and random number generation (RNG). There is no guaranteed way to profit from gambling over the long term. If you win, treat it as a pleasant surprise — withdraw it or set it aside rather than reinvesting it immediately. Never rely on gambling as a source of income.
Take Regular Breaks
Avoid long, uninterrupted gaming sessions. Use dg111's session reminder feature to get periodic notifications so you always know how long you have been playing. Step away from the screen regularly, especially when the game feels repetitive or when you are no longer having fun.
Never Gamble When Emotional or Impaired
Stress, frustration, sadness, or the influence of alcohol or other substances impairs judgment and tends to lead to riskier bets and larger losses. If you are in a difficult emotional state, close the dg111 app and return when you are calm and clear-headed. Using gambling to cope with difficult feelings is a recognised warning sign of problem gambling.
Protecting Young People from Underage Gambling
dg111 strictly prohibits the use of its platform by anyone under the age of 21. During registration, we collect date-of-birth information and may request identity documents as part of our KYC process to verify that all users meet the minimum age requirement. Any account that dg111 has reason to believe is operated by a person under 21 will be suspended pending age verification and closed if verification cannot be provided.
If you share a device or household with young people, we strongly recommend using your device's parental control settings or a third-party content filtering solution to prevent minors from accessing gambling platforms, including dg111. dg111 will never knowingly market its services to anyone under the age of 21, and we do not use platforms, channels, or media that predominantly target audiences under 21.
Need Help? How to Get Support at dg111
If you are concerned that your gambling has become — or is becoming — a problem, the most important step is to reach out. dg111's support team is available to help you activate any of the responsible gaming tools described on this page, including deposit limits, time-out, and self-exclusion. All responsible gaming requests are handled with complete confidentiality. You will not be judged, and you will not lose access to your account balance as a result of asking for help.
Contact dg111 Responsible Gaming Support
Email: [email protected] — Subject: "Responsible Gaming Request". Our team will respond within 24 hours and help you choose the right tool for your situation. Whether you need a short time-out or a permanent self-exclusion, we will process your request promptly and without question.
dg111 also encourages players who feel gambling is affecting their wellbeing to speak with a trusted friend or family member, and to seek professional support if needed. Recognising the problem and asking for help is a sign of strength — and dg111 will always support players who take that step.
Ready to Play Responsibly?
Set your limits, know the tools available, and enjoy dg111 the way it was meant to be enjoyed — as entertainment. Visit our FAQ for more answers, or head to dg111 Casino and play within your means. 21+ only.
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