dg111 Privacy Policy — How We Protect Your Personal Data
Your privacy matters to dg111. This policy explains what data we collect, why we collect it, and how we keep it secure.
Our Privacy Commitments
dg111 is committed to handling your personal information with care and transparency. These six principles summarise how we approach data privacy.
SSL Encryption
All data transmitted between your device and dg111 is protected by SSL encryption at all times.
No Data Selling
dg111 never sells your personal data to third parties for marketing or any other commercial purpose.
Right to Deletion
You may request deletion of your personal data by contacting dg111 support, subject to legal retention requirements.
Data Transparency
You may request a copy of the personal data dg111 holds about you at any time by contacting our support team.
Cookie Control
dg111 uses cookies to improve your experience. You can manage cookie preferences through your browser settings.
Contact Us
For any privacy-related question, contact dg111 at [email protected]. We aim to respond within two business days.
1. Introduction
dg111 (referred to in this policy as "we", "us", or "dg111") operates an online casino and sports betting platform accessible at https://dg111.bet. This Privacy Policy explains what personal data we collect from users of the platform, how that data is used, how we protect it, and what rights you have in relation to your personal data. This policy applies to all registered users and visitors of the dg111 platform, including players accessing the site from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and elsewhere in Bangladesh.
By registering an account on dg111 or by using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, you should not use the dg111 platform. We recommend that you review this policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable legal requirements.
2. Personal Data We Collect
dg111 collects personal data from you in the following ways and categories. We collect only the data that is necessary for the purposes set out in this policy.
Registration Data
When you register a dg111 account, we collect your full name, date of birth, mobile phone number registered in Bangladesh, and a username and password of your choosing. This information is required to create your account and to verify your identity as part of our KYC process. Without this data, we cannot create an account for you.
Identity Verification (KYC) Data
As part of our KYC obligations, we may request copies of identity documents such as a national identity card (NID), passport, or driving licence, and proof of your registered mobile number or payment method. KYC documentation is used solely for identity verification and anti-money laundering compliance purposes and is stored securely in accordance with applicable law.
Transaction and Payment Data
We collect records of all deposits, withdrawals, and in-platform transactions associated with your dg111 account. For payment method verification purposes, we may collect the mobile number or account reference associated with your bKash, Nagad, Rocket, or Upay account. We do not store full payment credentials such as PINs or complete account numbers. Transaction records are retained for a minimum of five years in accordance with financial recordkeeping requirements.
Technical and Usage Data
When you use the dg111 platform, we automatically collect certain technical data including your IP address, device type, operating system, browser type, session duration, pages visited, games played, and general geographic location derived from your IP address. This data is used for security monitoring, fraud prevention, platform performance optimisation, and to improve the overall user experience. It is not used to personally identify you beyond what is strictly necessary for these purposes.
3. How We Use Your Personal Data
dg111 uses the personal data we collect for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purposes for which it was collected.
Account Management
We use your registration data to create and manage your dg111 account, to verify your identity, to process your login, and to communicate with you about your account, including transactional notifications such as deposit confirmations and withdrawal updates.
Payment Processing
Transaction and payment data is used to process your deposits and withdrawals, to verify that payment methods are registered in your name, and to maintain accurate financial records. Transaction data is also used for fraud detection and anti-money laundering screening in accordance with our legal obligations.
Security and Fraud Prevention
Technical and usage data is used to monitor for suspicious activity, to detect and prevent fraud, to identify and block bot activity or automated abuse, and to investigate potential breaches of our Terms and Conditions. IP addresses and device data may be used to detect duplicate account registrations or the use of the platform from restricted jurisdictions.
Platform Improvement
Aggregated and anonymised usage data is used to understand how players interact with the dg111 platform, to identify technical issues, to prioritise feature development, and to optimise the platform's performance on mobile devices commonly used in Bangladesh. This data does not identify you personally.
4. Data Sharing and Third Parties
dg111 does not sell, rent, or trade your personal data to any third party. We share personal data with third parties only in the limited circumstances described in this section, and only to the extent necessary for the specific purpose described.
Payment service providers (such as bKash and Nagad) receive only the transaction-specific data required to process your deposit or withdrawal. Game technology providers such as Pragmatic Play and Evolution Gaming receive only the anonymised session token required to load and run their games within the dg111 platform. These providers are contractually bound to use data only for the purpose for which it was shared and are prohibited from retaining or repurposing it. Where dg111 is legally required to disclose personal data to a government authority, regulatory body, or law enforcement agency, we will comply with such requirements.
No Data Selling — Ever
dg111 will never sell your personal data to advertisers, data brokers, or any other commercial third party. Your data exists to provide you with the dg111 service — nothing else. This commitment applies regardless of any future changes to our business model.
5. Cookies and Tracking Technologies
dg111 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the dg111 website. Cookies allow the platform to remember your session, preferences, and activity within the platform so that you do not have to re-enter information on every page.
dg111 uses the following categories of cookies. Essential cookies are necessary for the platform to function — they cannot be disabled. Performance and analytics cookies help us understand how players use the platform so we can improve it. These cookies collect aggregated, anonymous data. You can manage your cookie preferences through your browser settings; instructions for doing so vary by browser and are typically found under the browser's privacy or security settings menu.
Essential Cookies
These cookies are strictly necessary for the dg111 platform to operate. They maintain your login session, security tokens, and language preferences. Without these cookies, the platform cannot function and you cannot log in or access your account. Essential cookies do not track your activity beyond what is necessary to maintain your session, and they are not used for any marketing purpose.
Analytics Cookies
These cookies collect anonymised information about how visitors use the dg111 platform — for example, which pages are visited most frequently, where users navigate from, and how long sessions last. This data helps us identify performance issues and improve the platform. Analytics cookies do not collect personally identifiable information and are not shared with third-party advertisers. You may disable analytics cookies via your browser settings without affecting your ability to use dg111.
6. Data Security
dg111 implements industry-standard security measures to protect your personal data against unauthorised access, loss, disclosure, or alteration. All data transmitted between your device and the dg111 platform is encrypted using SSL (Secure Sockets Layer) technology. Our servers are hosted in secure data centre environments with access controls, firewalls, and regular security audits. Access to personal data within dg111 is restricted to authorised staff members who require it to perform their job functions, and all such staff are bound by confidentiality obligations.
While dg111 takes all reasonable steps to protect your personal data, no internet-based system is entirely free from the risk of a security breach. In the unlikely event of a data breach that is reasonably likely to result in a risk to your rights and freedoms, dg111 will notify affected users in a timely manner and take immediate steps to contain the breach and minimise its impact. You can help protect your own account by using a strong, unique password and by never sharing your login credentials with anyone.
7. Data Retention
dg111 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Account registration data is retained for the duration of your active account relationship with dg111 and for a period of five years following account closure, in order to comply with financial recordkeeping obligations and to handle any post-closure disputes or regulatory enquiries. KYC documentation is retained for a minimum of five years from the date of verification, in line with applicable anti-money laundering requirements.
Transaction records are retained for a minimum of five years from the date of each transaction. Technical and usage data collected for security and analytics purposes is retained for up to twelve months from the date of collection, after which it is anonymised or deleted. Where you exercise your right to deletion (as described in section 8), dg111 will delete or anonymise your personal data within a reasonable timeframe, subject to any legal obligation to retain specific records.
8. Your Privacy Rights
As a dg111 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact dg111 support at [email protected]. We will respond to all valid requests within a reasonable timeframe.
Right of Access
You have the right to request a copy of the personal data that dg111 holds about you. Upon receiving a valid access request, we will provide you with a summary of your personal data in a commonly used format within a reasonable timeframe. We may ask you to verify your identity before processing an access request to ensure that data is disclosed only to the account holder.
Right to Correction
If any personal data that dg111 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update certain account details directly within your dg111 account settings. For corrections to information that cannot be self-edited — such as KYC documentation — please contact dg111 support and we will process the correction following verification of your identity.
Right to Deletion
You have the right to request deletion of your personal data. Upon receiving a valid deletion request, dg111 will delete or anonymise your personal data within a reasonable timeframe, subject to any legal obligation to retain specific records (such as transaction records required for anti-money laundering compliance). Where we are legally required to retain certain data, we will inform you of this and explain which data we are required to keep and for how long.
To exercise any of your privacy rights, email dg111 support at [email protected] with the subject line "Privacy Request" and a description of your request. Please include the mobile number associated with your dg111 account so that we can verify your identity before processing the request. dg111 will not charge a fee for processing standard privacy rights requests.
9. Changes to This Policy and Contact
dg111 reserves the right to update this Privacy Policy at any time. When we make a material change to this policy, we will update the "Last updated" date at the top of this page. Where a change is significant, we may also notify registered users directly via the contact details held on their dg111 account. Your continued use of the dg111 platform after the publication of any updated policy constitutes your acceptance of the revised Privacy Policy. We therefore recommend that you review this page periodically.
This Privacy Policy was written and is maintained in English. In the event of any inconsistency between an English version and a translated version of this policy, the English version shall prevail. All matters relating to this Privacy Policy and your personal data are handled by the dg111 team, operating in Bangladesh Standard Time (UTC+6).
Privacy Questions? We Are Here to Help
Contact the dg111 privacy team at [email protected] for any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern. We aim to respond within two business days.
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